Full-Cycle Service

Seamless Support

Enhanced Solutions

Explore our world-class services, crafted for precision, compliance, and innovation. Our focus spans from detailed installations to advanced software development, all designed to enhance your operations.

Embark on this journey with us to not just meet, but exceed industry standards and set new benchmarks for operational excellence and compliance. Your path to innovation and leadership starts here.

IQ/OQ Protocol

The Installation Qualification / Operational Qualification (IQ/OQ) at SG Systems Global is key for V5 Traceability system setup, meeting industry standards. It includes:

  • Hardware Setup: Checking equipment like touch screens and scales for compatibility and functionality for a solid foundation.
  • Process Mapping: Outlining installation and operations to meet regulatory documentation needs.
  • Functionality Testing: Performing tests to ensure system reliability and performance.
  • Regulatory Alignment: Aligning IQ/OQ with Computer System Validation (CSV) standards in regulated fields.

This method highlights SG Systems Global’s commitment to quality, compliance, and customer satisfaction, ensuring the V5 Traceability system integrates seamlessly.

IQ/OQ Sample

Project Management

SG Systems Global’s Project Management is crucial for swift software rollout, aligning with best practices. It encompasses:

  • Strategic Planning: Developing custom plans to ensure every deployment phase is carefully planned and executed, meeting your unique needs.
  • Effective Communication: Keeping stakeholders updated and collaborating effectively throughout the deployment process.
  • Quality Assurance: Conducting thorough checks and tests to maintain software integrity and performance at every step.
  • Timely Execution: Managing tasks to streamline deployment, avoiding delays, and maintaining quality.

This approach underscores SG Systems Global’s dedication to efficiency, quality, and client satisfaction, promising a smooth deployment.

Policy Doc

Compliance Mastery

SG Systems Global’s commitment extends beyond 21 CFR Part 11, incorporating TGA, EU Annex 11, and GMP standards for regulated weighing and dispensing. Our approach encompasses:

  • Regulatory Expertise: Mastery over 21 CFR Part 11, TGA, EU Annex 11, and GMP, ensuring our systems exceed regulatory expectations.
  • Custom Solutions: Tailoring our technology for precise compliance in weighing and dispensing operations, meeting diverse regulatory demands.
  • Validation Excellence: Conducting rigorous tests to verify system reliability and adherence to digital and GMP requirements.
  • Regulatory Synchronization: Ensuring our IQ/OQ processes align with CSV and global compliance standards in regulated industries.

This structured method showcases SG Systems Global’s dedication to superior compliance, quality, and customer satisfaction, ensuring integration of regulatory requirements into the V5 Traceability system.


Software Dev

SG Systems Global’s approach to software development is rooted in ensuring security and excellence. Our strategy encompasses:

  • Rigorous Testing: Conducting comprehensive evaluations to confirm software reliability and optimal performance in various scenarios.
  • Customization: Offering tailored solutions to precisely fit client-specific requirements, enhancing user satisfaction and operational efficiency.
  • Security Protocols: Implementing advanced security measures to protect data and counter cyber threats, ensuring data integrity and confidentiality.
  • Continuous Improvement: Regularly updating and refining our software to stay ahead of technological advancements and industry standards.

This focused approach demonstrates SG Systems Global’s dedication to delivering high-quality, secure, and customizable software, ensuring seamless integration and client success.


Support Tiers

SG Systems Global extends its commitment beyond the initial setup of our solutions, focusing on comprehensive support for continued operational success.

  • Dedicated Support Team: A skilled team available 24/7/365 to resolve inquiries and issues, providing timely and efficient solutions.
  • Remote Assistance: Utilizing advanced technology for quick issue resolution remotely, ensuring minimal operational disruption.
  • Extensive Training Programs: Offering detailed training to maximize product utility and value, enhancing your team’s expertise.
  • Proactive Maintenance: Conducting preventative maintenance to avoid potential issues, maintaining optimal system performance.
  • Tiered Support Structure: Various support levels designed to meet different needs, ensuring customized assistance for every situation.

This strategy underscores SG Systems Global’s dedication to quality, compliance, and customer satisfaction, ensuring seamless integration and sustained success of our systems in your operations.