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We bring together your key team members and our project manager to confirm implementation goals, facility setup, timelines, and responsibilities. We confirm deployment per the MSA (On-Premise by default; Hosted only if elected on the Order Form / Signed Proposal) and record your selected licensing model (User- or Device-Based) and subscription tier (Express / Professional / Enterprise). Estimated time: 1–2 hours Stakeholders involved: Project Lead, IT, QA, Production, SG Systems PM MSA Reference: §3 (Onboarding / Implementation Services); §2.2 (Hosted), §2.3 / §2.3.1 (On-Premise & Default), §4.4 (Licensing). Everyone aligned before the heavy lifting begins.

We review IT prerequisites based on deployment type. For On-Premise, we confirm server specs, network access, and Customer-owned backup/DR responsibilities; for Hosted, we validate connectivity and tenant access. We inventory HMIs (PCs/tablets) that will consume Device Licenses if that model is chosen; peripherals (scales, scanners, printers) integrate but are not licensed as Devices. Estimated time: 2–4 hours Stakeholders involved: IT, Facilities, Installers MSA Reference: §2.17–§2.18 (Device / Device License), §4.3 (On-Prem responsibilities), §3.3 (Customer prerequisites). Clear HMI vs. peripheral boundaries avoid licensing ambiguity.

If your project includes integration, we perform an ERP Gap Analysis to confirm required objects, mappings, workflow gaps, and an integration test approach. This is commonly purchased in advance of implementation and billed as a one-time upfront fee on the Order Form / Signed Proposal. Estimated time: 2–6 hours (depends on ERP complexity) Stakeholders involved: IT, ERP Admin, QA, Operations Lead, SG Systems PM MSA Reference: §2.8 (ERP Gap Analysis), §3 (Onboarding Services), §4.5 (ERP Integration purchased only if stated). Get the integration plan right before writing code.

We scope recipes, materials, inventory, locations, equipment, and user/device records to prepare master data load and confirm tier-appropriate initial workflows. Estimated time: 1–3 hours Stakeholders involved: QA, Production, IT MSA Reference: §2.13 (Customer Data), §3 (Onboarding Services), §4.4 (Licensing). Early scoping minimizes disruption during onboarding.

We configure modules per your selected tier, set roles/permissions, batch templates, and compliance-relevant settings. License enforcement is configured to match your model (User- or Device-Based) and minimums (min 3 user licenses or min 1 device license). Estimated time: 3–8 hours (depends on scope) Stakeholders involved: SG Systems, QA, Production Supervisors MSA Reference: §3 (Onboarding Services scope), §4.4 (Licensing). Your system reflects your process—not the other way around.

We load and validate core datasets: materials, formulations, packaging specs, customers, suppliers, equipment, and locations—plus user accounts or device registry aligned to the licensing model. Estimated time: 3–5 hours Stakeholders involved: QA, Admin, Production Lead MSA Reference: §2.13 (Customer Data), §4.4 (Licensing). Clean data enables smooth operations.

If purchased, we build and validate Customer-specific API integrations based on the ERP Gap Analysis and confirmed mappings. Integration scope is defined in the Order Form / Signed Proposal and billed as one-time onboarding fees. Estimated time: 1–4 weeks (depends on complexity and Customer access) Stakeholders involved: SG Systems, IT, ERP Admin, QA MSA Reference: §2.9 (Custom API Integration), §4.5 (ERP Integration purchased only if stated), §3 (Onboarding Services). Build to the mapping—test to the process.

Role-based training for operators, supervisors, QA, and IT. We cover correct usage, audit-ready behavior, and license assignment rules (named user vs device registration). Training sessions included in the paid onboarding scope are delivered during implementation; after go-live, reasonable additional training assistance is available during the subscription. Estimated time: 4–8 hours (depends on roles and team size) Stakeholders involved: Operators, QA, Supervisors, SG Systems Trainer MSA Reference: §3.5 (post-setup training assistance), §10.3 (Customer training responsibility), §4.4 (Licensing). Confidence and compliance from day one.

UAT confirms your configured workflows meet operational and compliance expectations before go-live. For Enterprise Customers (and any Customer that has purchased UAT facilitation within Onboarding / Implementation Services), SG Systems provides a UAT plan, facilitates UAT sessions, supports issue triage/retest, and helps document outcomes. Customer QA remains the owner of final acceptance and sign-off within the Customer quality system. We also confirm license enforcement (user/device) behaves correctly across HMIs and roles and that deployment specifics (Hosted vs On-Premise) are set. Estimated time: 2–6 hours (plus prep time if test scripts are included in scope) Stakeholders involved: QA, Production, SG Systems PM MSA Reference: §3.2 & §3.6 (UAT included in Enterprise onboarding package if purchased); §7.4 (IQ/OQ & UAT assistance); §4.4 (Licensing); §2.3.1 (Default deployment). Structured UAT supports confident, audit-ready go-live.

We provide access to our independent Assessment Documentation for Version 5.9 (commonly associated with 21 CFR Part 11, EU Annex 11, and GMP technical controls) at no additional charge upon request (subject to confidentiality obligations).For Enterprise Customers (and any Customer that has purchased validation support within Onboarding / Implementation Services), we also provide IQ/OQ templates and reasonable assistance to support your execution. Customer remains responsible for performing, approving, and maintaining qualification/validation records within the Customer quality system. Estimated time: 3–10 hours (depends on validation depth) Stakeholders involved: QA, Compliance Lead, SG Systems MSA Reference: §7.1 (Assessment Documentation access); §7.4 (IQ/OQ & UAT assistance); §3.6 (Enterprise onboarding & validation package if purchased); §8 (Change Control). Support that fits real audit expectations—without pretending validation can be “outsourced.”

We monitor production cutover, verify license enforcement, and confirm deployment-specific items are operating as intended. Hosted customers benefit from SLA-backed uptime and recovery commitments; On-Premise customers rely on Customer infrastructure with Provider software support. Estimated time: 2–4 hours (across go-live day) Stakeholders involved: QA, Operators, Production Supervisors, SG Systems PM MSA Reference: §11 (SLA for Hosted); §4.3 & §11.2 (On-Premise support scope). Close support through the first production shifts.

After stabilization, ongoing support follows your SLA and subscription support scope. Customers can request additional training and operational assistance during the subscription. Major expansions (new integrations, large redesigns, new sites) require written agreement and may require additional fees. Estimated time: Ongoing Stakeholders involved: Production, QA, SG Systems Support MSA Reference: §3.5 (post-setup assistance), §11 (SLA), §4.5 (integration only if purchased). Sustained responsiveness as you move to steady-state operations.