The SG Systems Global recruitment team excels in matching talented individuals with fulfilling opportunities, offering flexible work-from-home roles within our rapidly expanding organization. Catering to diverse professional preferences, we provide long-term contracts, permanent positions, and part-time roles across various departments and functions.
Our portfolio of openings reflects a commitment to innovation and excellence, inviting you to contribute to our dynamic team. If you’re ready to take the next step in your career, explore our current vacancies and discover where your expertise fits within our forward-thinking company.
To apply, simply email your resume or C.V. to [email protected], including your contact details and when you’re available to start. Our recruitment specialists are keen to connect with you and explore how your skills can complement our team’s success. Join us at SG Systems Global, where your professional journey is poised for remarkable growth.
Reports to: Chief Technology Officer (CTO), SG Systems Global
Direct Reports: API Development Lead, Cloud Solutions Architect
Location: UK
Overview:
The Head of Software at SG Systems Global holds a pivotal position, spearheading the strategic direction, development, and implementation of the company’s software initiatives. This leadership role encompasses the oversight of the entire software development lifecycle, from concept through to deployment, ensuring projects align with both company objectives and customer needs. The ideal candidate will bring a robust technical background, exemplary leadership skills, and a solid history of technological innovation within process manufacturing or similar sectors.
Educational and Professional Qualifications:
Bachelor’s degree (Hons) in Computer Science or equivalent field. Professional experience may also be considered in lieu of formal education.
A minimum of 10 years’ experience in process manufacturing, industrial engineering, or a related industry with a strong focus on technological applications.
Demonstrated experience as a full-stack developer, with extensive knowledge of both front-end and back-end technologies, database management, and cloud-based infrastructures.
Key Responsibilities:
Strategically lead the development and execution of the V5 Traceability Roadmap, ensuring it is in alignment with SG Systems Global’s long-term goals and responsive to market dynamics.
Chair development meetings to establish clear objectives, milestones, and expectations for the software development team, promoting a culture of accountability and innovation.
Oversee the API development for V5 Connect, collaborating with the team to ensure robust integration and optimal functionality across different platforms.
Oversee the development and maintenance of robust device and user authorization mechanisms, including token management, OAuth2 protocols, and two-factor authentication (2FA), to ensure the highest standards of security and access control across all products.
Direct efforts to enhance the Quality Management System (QMS) and the architecture of cloud solutions, adopting best practices in software engineering and cloud technologies.
Ensure the company’s network architecture diagrams are regularly updated and readily available online, supporting transparency and facilitating easier understanding and troubleshooting.
Promote collaboration across different teams to ensure development strategies are integrated and leverage a wide range of technologies for comprehensive software solutions.
Ensure the delivery of scalable, secure, and efficient software solutions that not only meet but exceed market and customer expectations in terms of functionality and reliability.
Evaluate and respond to the need for additional talent, leading the recruitment and onboarding of further developers as necessary to support development objectives and project demands.
Maintain a keen awareness of emerging trends and technologies within the software development and process manufacturing fields, adopting innovative approaches to maintain a competitive edge.
Desired Skills and Competencies:
Exceptional leadership and team management skills, with a proven ability to guide, inspire, and develop diverse technical teams.
Strong analytical and strategic thinking capabilities, with a focus on leveraging technology for business growth and innovation.
Excellent communication and interpersonal skills, with proficiency in explaining complex technical concepts to a non-technical audience and fostering collaborative team environments.
Expertise in various programming languages, development frameworks, and database systems, with a comprehensive understanding of software architecture and design principles.
In-depth knowledge of industry standards, regulatory requirements, and quality assurance best practices to ensure the highest level of software integrity and security.
This role represents a unique opportunity to play a key role in defining the technological trajectory of SG Systems Global, leading the development of innovative software solutions in a dynamic and evolving industry. If you are a forward-thinking leader with a deep passion for technology and innovation, we encourage you to apply to join us on our path to excellence.
SG Systems Global invites applications for a proficient Technical Support Engineer to deliver exceptional enterprise-level support to our esteemed customers. Your role will involve guiding system integrations and ensuring our clients receive the most efficient solutions for their operational needs, with a strong emphasis on supporting our V5 application suite.
Working Hours:
Central Standard Time (CST): 9:30 AM to 6:30 PM, accommodating our global clientele.
Key Responsibilities:
Serve as the main point of contact for the customer base regarding the V5 application suite, focusing on diagnosing and triaging software issues.
Diagnose software and hardware problems, offering solutions to enhance system performance, with an emphasis on software and system integrations rather than hardware or network issues.
Address system integration tasks, particularly testing CSV, XML, and JSON files.
Utilize remote desktop connections for direct support, complemented by email and chat for swift issue resolution.
Guide customers through solutions via phone, email, or chat, ensuring clarity and understanding.
Escalate complex issues to the appropriate internal teams, maintaining thorough communication throughout the resolution process.
Adhere to our established Salesforce ticket system for efficient case management.
Compile detailed reports for both customers and management, maintaining a high level of documentation.
Requirements:
A strong foundation in Information Technology, Database Management, and System Communications, with extensive experience in SQL.
Hands-on expertise in Windows/Linux/Mac OS environments, and a deep understanding of relational database management systems (RDBMS).
Experience working with cloud infrastructure, IoT frameworks, and mission-critical web applications.
Proficiency in remote support tools and familiarity with help desk software, particularly Salesforce.
Exceptional problem-solving skills, excellent communication capabilities, and a commitment to delivering high-quality customer service.
Desirable Attributes:
Prior experience in system integration, proficient in SOAP and RESTful services.
Experience working with CSV, XML, and JSON files.
Background or interest in the food, pharmaceutical, chemical, or plastics industries.
Multilingual skills, with Spanish being highly advantageous.
Knowledge of SSO technologies including Microsoft Entra, Active Directory.
Experience in Java, C#, or other object-oriented programming languages.
Why Join Us? By joining SG Systems Global, you become part of a team dedicated to excellence and innovation. We offer a supportive environment where your contributions are valued, and continuous learning is part of your career path.
Application Instructions: To apply, please forward your resume and a cover letter to [email protected], highlighting your relevant experience, salary expectations, and earliest availability. We are keen to understand how your skills and experiences align with the values and goals of SG Systems Global.
We look forward to discovering how you can make a difference at SG Systems Global. Join us in delivering unparalleled support and innovative solutions to our customers.
SG Systems Global invites applications for a proficient Technical Support Engineer to deliver exceptional enterprise-level support to our esteemed customers. Your role will involve guiding system integrations and ensuring our clients receive the most efficient solutions for their operational needs, with a strong emphasis on supporting our V5 application suite.
Working Hours:
(UK): 9:00 AM to 6:00 PM United Kingdom Time, tailored to support our European customers.
Key Responsibilities:
Serve as the main point of contact for the customer base regarding the V5 application suite, focusing on diagnosing and triaging software issues.
Diagnose software and hardware problems, offering solutions to enhance system performance, with an emphasis on software and system integrations rather than hardware or network issues.
Address system integration tasks, particularly testing CSV, XML, and JSON files.
Utilize remote desktop connections for direct support, complemented by email and chat for swift issue resolution.
Guide customers through solutions via phone, email, or chat, ensuring clarity and understanding.
Escalate complex issues to the appropriate internal teams, maintaining thorough communication throughout the resolution process.
Adhere to our established Salesforce ticket system for efficient case management.
Compile detailed reports for both customers and management, maintaining a high level of documentation.
Requirements:
A strong foundation in Information Technology, Database Management, and System Communications, with extensive experience in SQL.
Hands-on expertise in Windows/Linux/Mac OS environments, and a deep understanding of relational database management systems (RDBMS).
Experience working with cloud infrastructure, IoT frameworks, and mission-critical web applications.
Proficiency in remote support tools and familiarity with help desk software, particularly Salesforce.
Exceptional problem-solving skills, excellent communication capabilities, and a commitment to delivering high-quality customer service.
Desirable Attributes:
Prior experience in system integration, proficient in SOAP and RESTful services.
Experience working with CSV, XML, and JSON files.
Background or interest in the food, pharmaceutical, chemical, or plastics industries.
Multilingual skills, with Spanish being highly advantageous.
Knowledge of SSO technologies including Microsoft Entra, Active Directory.
Experience in Java, C#, or other object-oriented programming languages.
Why Join Us? By joining SG Systems Global, you become part of a team dedicated to excellence and innovation. We offer a supportive environment where your contributions are valued, and continuous learning is part of your career path.
Application Instructions: To apply, please forward your resume and a cover letter to [email protected], highlighting your relevant experience, salary expectations, and earliest availability. We are keen to understand how your skills and experiences align with the values and goals of SG Systems Global.
We look forward to discovering how you can make a difference at SG Systems Global. Join us in delivering unparalleled support and innovative solutions to our customers.
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